Shipping Policy

New Zealand

Shipping within New Zealand is charged as indicated per item for all items that will fit standard non-bulk sizes. All oversized, overweight or bulk items will incur extra freight charges. We will notify you of any additional charges required. An additional charge of $5.00 will be levied on all small rural purchases sent with our general courier.

Packages are generally dispatched within 1-2 working days after receipt of payment. You can expect to receive your package within 3- 5 days of ordering. All orders are sent via Aramex, rural parcels switch to NZPost. If needing only NZPost please email and state that preference.  All oversized, overweight or bulk items will be sent via Mainfreight. Payless Lifestyle deliveries are subject to standard courier time frames. Shipping fees include handling and packing fees as well as postage costs. 

We recommend that the delivery address is somewhere where the package can be left safely or please use your work address or an address you trust. No PO Box address as Aramex does not deliver to box numbers.  If needing to send small parcels to PO Box please email and pick the NZPost option.

If you have not received your purchase order within a reasonable timeframe, please Contact Us so we can complete a track and trace.

Rest of the World

Please ask for a quote.  We need a full address/contact details for a full quote.

We use NZ Post international post service, which allows us to give you the best shipping prices.  Packages are generally dispatched within 1-2 working days after receipt of payment. Delivery time frames are 4-10 working days. PAYLESS LIFESTYLE deliveries are subject to standard postal time frames. This does not include the amount of time for customs.  Delivery is not available to rural addresses so please arrange an alternative address if this is the case. PAYLESS LIFESTYLE has no control over any customs or import duties that could be levied when the package reaches your destination country. You may want to contact your local customs office for further information as you will be liable for these charges if they are incurred.